Claims | Making a claim

If you purchased your policy before the 15th of June 2007 please click here

If you purchased your policy on or after the 15th of June 2007 please use the information for Claims below.

Please note: The Claims & Assistance lines below apply to policies purchased via the internet only

MAKING A CLAIM

If you wish to make a claim, contact us on:
Telephone: 01702 423386
Fax: 01702 351957

Or Write to:
Preferential Administration Services, 6th Floor, Central House, Clifftown Road, Southend-on-Sea, Essex. SS1 1AB.

Please quote your policy number.
If you require emergency medical or travel expenses whilst abroad call: +44 (0)870 942 0361

Condition: Failure to have the above information at hand, may result in the settlement of your claim being delayed.


This site is intended for residents of the United Kingdom or Channel Islands only. Preferential Direct Limited is an Insurance Intermediary authorised and regulated by the Financial Services Authority for travel insurance products. They are entered in the Financial Services Register number 308036 For more information you may visit www.fsa.gov.uk/register. Preferential Direct Ltd, Registered in England 3375210 Registered Office: 12 Mill St, Maidstone, Kent ME15 6XU. This insurance is arranged by UK Underwriting Limited on behalf of the insurer, AXA Insurance UK plc. UK Underwriting Limited and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority.