Claims | Making a claim

Back to current Claims information

If you purchased your policy before the 15th of June 2007 please use the information for Claims below

Please note: The Claims & Assistance lines below apply to policies purchased via the internet only

Call Axa Assistance Claims on 0845 601 9147
or write to:

Axa Assistance Claims, PO Box 36400, London, EC3N 1ZQ.
When contacting the claims handler, please have the following information to hand:

Quote Preferential Worldtrekker
Policy number
Resort and country visited
Value of the claim
Brief circumstances
Travel dates
Incident date

Condition: Failure to have the above information at hand, may result in the settlement of your claim being delayed.

 


This site is intended for residents of the United Kingdom or Channel Islands only. Preferential Direct Limited is an Insurance Intermediary authorised and regulated by the Financial Services Authority for travel insurance products. They are entered in the Financial Services Register number 308036 For more information you may visit www.fsa.gov.uk/register. Preferential Direct Ltd, Registered in England 3375210 Registered Office: 12 Mill St, Maidstone, Kent ME15 6XU. This insurance is arranged by UK Underwriting Limited on behalf of the insurer, AXA Insurance UK plc. UK Underwriting Limited and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority.