Terms of Business - Preferential Classic & Deluxe
Previous Terms of Business - only download these documents if you have bought your Travel Insurance on or between the dates shown
Terms of Business - Download PDF
Terms of Business for Classic and Deluxe policies purchased between the 21st July 2007 to the 9th February 2008
Terms of Business - Download PDF
Terms of Business documentation for Classic and Deluxe policies purchased before the 20th July 2007
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Terms of Business - Download PDF
Terms of Business documentation for Classic and Deluxe policies purchased on or after the 9th February 2008
In these Terms of Business references to “we”, “our”, or “us” are to Preferential Direct Limited (company registered number 03375210) whose registered office is at 12 Mill Street, Maidstone, Kent, ME15 6XU.
Please note that these Terms of Business contain important information, which we are required to give to you by the Financial Services Authority.
We recommend that you carefully read these Terms of Business as they apply to the services, which we will provide to you. Please contact us if there is anything in these terms that you do not understand or with which you disagree.
1. Who Regulates us
1.1 We are authorised and regulated by the Financial Services Authority (FSA). The FSA is the independent watchdog that regulates intermediaries as ourselves. It requirdocument. Use this information to decide if our services are right for you.
1.2 Our FSA Register number is 308036.
1.3 Our permitted business is arranging general insurance contracts.
1.4 The above information is available to check on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
2. Our Products
2.1 We only offer these travel insurance products from a single insurer.
2.2 We do not provide details of different policies from any other insurer. Accordingly, we do not provide advice on whether the policies we sell may be moreor less suitable for your needs than those provided by other insurers. Wemay ask some questions to narrow down the selection of cover that we may make available to you but you will need to make your own choice as to whether or not the policy offered is most suitable for you.
2.3 We only sell travel insurance policies to individuals based in the United Kingdom and the Channel
Islands.
2.4 In issuing a Policy to you we are acting as the agent of the Insurer.
2.5 Your Policy documentation will confirm the basis of the cover, give details of the Insurer and be accompanied by a Policy Summary.
3. Terms of Payment
3.1 Quotations are valid for 28 days. If you decide you want to propose insurance based on our quotation, then we will ask you to confirm the information you have provided.
3.2 When you propose insurance based on our quotation, you are not insured until you receive confirmation from us that we have accepted your payment and proposal. The decisiwhether to offer and/or accept your proposal of insurance is at our discretion.
3.3 In the absence of any alternative terms which we agree with you in writing, we require full payment in cleared funds of the premium on or before the inception date of the Policy or in the case of renewals, any renewal date.
3.4 You will only pay premiums relating to the Policy. We do not charge fees in addition for the provision of our services.
4. Cooling Off Period
On receipt of your payment we will use reasonable endeavours to send you your Policy Schedule and Policy booklet within 3 working days. If you decide that you do not wish to accept the Policy, notify us in writing within 14 days of receipt and, provided you have not taken a trip to which the insurance applies and you have not made a claim, we will refund the premium paid by you.
5. Copy Policy Documentation
5.1 A copy of all our Policy Documentation is available on request.
6. Disclosure of Material Information
6.1 Failure to disclose all material information or any subsequent change in the information advised (i.e. information likely to influence the assessment of the risk) could invalidate the Policy. If you are in doubt whether any information is material it should be disclosed.
6.2 You must disclose to us, before the Policy is concluded, any fact or circumstance which is known to you (or which ought to be known to you) which is material to the risk. A fact or circumstance is material if it would influence the judgement of a prudent insurer in fixing the premium or determining whether he would take the risk.
6.3 Should you not act with good faith or fail to disclose any material fact or circumstance to the Insurer, the Insurer may avoid the Policy.
7. Fraud Prevention
7.1 In order to prevent and detect fraud we may at any time:
7.1.1 share information about you with other organisations and public bodies including the Police;
7.1.2 check and/or file your details with fraud prevention agencies and databases and if you give us false or inaccurate information and we and/or the Insurer suspect fraud, we and/or the Insurer will record this;
7.1.3 share information aboutnumber of databases.
7.2 We and/or the Insurer will give your information to a regulatory body if they make an official request.
8. IMPORTANT INFORMATION RELATING TO RENEWING POLICIES
Your Annual Multi-Trip policy will not be automatically renewed. We will use reasonable endeavoursto notify you not later than 21 days prior to the renewal date that your policy is due for renewal.
9. How We Hold Premiums
The Insurers have agreed that premiums that we receive from you that are payable to the Insurer are held by us as agents on behalf of the Insurer. We do not hold any monies as agent on your behalf.
10. Claims
10.1 Your Policy Documents will give you details of whom to contact in order to make a claim. If this information is not provided, or you require assistance, please contact us. We will then advise you as to what action is required and by whom. You will be required to provide full details of your claim. You will be advised as to how you shoualways be acting on behalf of the Insurer.
10.2 You must notify us as soon as possible of a claim or circumstances which may give rise to a claim.
10.3 We will provide you with all reasonable assistance in submitting a claim and seeking to obtain reimbursement for you. However, in the event that the Insurer becomes insolvent or delays making settlement, we do not accept liability for any unpaid amounts or outstanding or unresolved claims.
11. Confidentiality and Data Protection
11.1 In order to provide you with our policies or services, we need to collect and process sensitive personal information (such as information regarding the state of your health) and other personal information about you and others who may be a party to the product you wish to purchase. We will only use this sensitive personal data for the specific purpose for which you provide it. Please ensure that you only provide us with sensitive information about other people with their express agreement.
11.2 We will however use and disclose the personal information we have about you in the course of arranging, placing and administering your insurance policy. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance policy.
12. Complaints
12.1 We always aim to give fair and courteous service at all times but we recognise that sometimes you may feel unhappy with us and need to complain. To help us improve we appreciate your honesty in telling us about your experiences of our service.
12.2 If you complain we will endeavour to acknowledge your complaint within 5 working days of receipt. Once an assessment and full investigation of your concerns has been made, we will respond with a decision within 20 working days.
12.3 Complaints should be made as follows, in the sequence shown:-
12.3.1 Please write to the General Manager, Preferential Direct Ltd, at 6th Floor, Central House,
Clifftown Road, Essex SS1 1AB. Please quote your policy number or any other reference
in any correspondence as this is most helpful.
12.3.2 If you cannot settle your complaint with us, you can refer it to the Financial Ombudsman
Service, South Quay Plaza, 183 Marsh Wall, Docklands, London E14 9SR.
12.4 Our Complaints Procedure does not affect your legal rights.
13. Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS, or visit www.fscs.org.uk.
14. No Waiver and Amendments
A failure at any time by us to enforce any right or obligation shall not be deemed to be a continuing waiver of such right or obligation. No amendment or variation of these Terms of Business requested by you shall be valid unless confirmed in writing by our duly authorised officer or employee. We reserve the right to amend these Terms of Business at any time (including for the avoidance of doubt during the term of your insurance) by giving you not less than 7 days notice. We may freely assign or delegate all or any part of these Terms of Business or the services to any third party.
15. Prior Agreements and Acceptance
These Terms of Business supersede all proposals, prior discussions and representations (whether oral or written) between us relating to the arranging and administration of your travel insurance policy. These Terms of Business constitute an offer by us to arrange and administer your travel insurance. You are deemed to accept our offer to act on the basis of these Terms of Business by conduct upon you instructing us to arrange, renew or otherwise act in connection with the issue of a travel insurance policy to you, unless you notify us otherwise.
16. Governing Law
These Terms of Business are governed by and construed in accordance with the Laws of England
and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
