Claims | Making a claim
Please note: The Claims & Assistance lines below apply to policies purchased via the internet only
For Classic and Deluxe policy holders only – Premier policy holders see separate section below
If you wish to make a claim on a Classic or Deluxe policy, contact us on:
Telephone: 01702 423386
Fax: 01702 351957
Or Write to : Preferential Administration Services, 6th Floor, Central House, Clifftown Road,
Southend-on-Sea, Essex. SS11AB. Please quote your policy number.
If you require emergency medical or travel expenses whilst abroad call: +44 (0)870 942 0361
When contacting the claims handler, please have the following information to hand:
- Quote Preferential Direct Internet
- Policy number
- Resort and country visited
- Value of the claim
- Brief circumstances
- Travel dates
- Incident date
Failure to have the above information at hand, may result in the settlement of your claim being delayed
For Premier policy holders only
If you wish to make a claim on your Premier policy, please telephone the appropriate telephone number below:
If you require emergency medical or travel expenses whilst abroad - +44 (0)208 763 4859
For any other claims (apart from Legal Expenses) or to obtain a claim form contact us on
Telephone: 01702 423385
Fax: 01702 351957
Or write to: Preferential Member Services, 6th Floor, Central House, Clifftown Road, Southend-on-Sea, Essex SS1 1AB. Please quote your policy number
If your claim is under the Legal Expenses section then please contact:
First Assist Insurance Services Limited, Marshall’s Court, Marshall’s Road, Sutton, Surrey SM1 4DU. Telephone 020 8652 1313
