Accessibility information about this web site

Images and Alt Tags
We have avoided using excessive graphics within the web site where possible to ensure quick download times and access to information which cannot be read when in image format.

Where images have been used we have added 'Alt' tags - text alternatives so that you can still see what the image is meant to convey even if it doesn't load or if you've have chosen to browse with the images switched off or you are using something like a screen reader to read the web page rather than view.

Re-sizable Text
We have been careful to make sure that we haven't fixed the size of the textual information on the web site so that visitors who wish to can alter the font size on the screen to make it easier to read. There are a couple of ways to enable this.

All you need to do this is to go to the top of any page where you will find a link to Small Text, Medium Text and Large Text. You can then click these to increase/decrease the font size. you can also do this within your browser either by 'Zoom' text of 'Text size' in your browsers options.

It is also possible to increase the size of the text by holding down the ctrl key on the bottom left hand row of the key board whilst using the scroll wheel on the mouse to increase (or decrease) the size of the text.

Browser Compatibility
This site has been tested with the following browsers for compatibility.

Internet Explorer 6.0 & 7.0
FireFox - latest release
Opera 9 - latest release
Safari

Later versions of these browsers should continue to be compatible.

Coding Standards
Although there is not a single definitive standard to use when coding we have tried to make sure our site conforms to W3C standards for html and css scripts. Adhering to these standards should make our site accessible across browsers which adhere to the same standards, and should make our pages more accessible to those using screen readers and similar devices.
Consistent Navigation

Throughout the site we have tried to keep the navigation consistent. You can navigate to any page from any page.

The top level of navigation to the main sections, About us, FAQ's, Press Releases, Claims and so on are available at all times via the tabs.We have tried to make the navigation as easy as possible. With large numbers of pages of information this can be difficult to display on a side menu as it sometimes makes it stretch out below the bottom of the browser window.

To make this side menu simpler we have displayed only the top level under each tab in the side menu. When you choose one of those options only the levels related to that area are displayed underneath. If you do not find what you want in any of the sections you go to, all you need to do is to chose the link above that section in the menu to go backwards in the navigation or uset he home link to go back up to the top level.

If you have trouble locating anything on Preferential, don't forget to try the Site Map.

If you have any comments about the navigation on the site please use the contact us page.